Male Ethos applications are downloadable digital software delivered immediately after purchase. Because a downloaded digital product cannot be physically returned and copies already downloaded cannot be reliably revoked, purchases are generally final once download access has been provided. Your purchase is protected by the Male Ethos Seven-Day Technical and Delivery Guarantee described below.

1.Seven-Day Technical and Delivery Guarantee

Contact Male Ethos within seven calendar days of purchase when a qualifying delivery, file-integrity, supported-browser, duplicate-charge, or material-description problem occurs.

This guarantee is not a seven-day free trial and is not a broad change-of-mind or general satisfaction guarantee.

2.Qualifying Issues

A refund may be available when one of the following applies:

You were charged more than once for the same order.
You did not receive access to the purchased download.
The delivered files are missing or corrupted, and Male Ethos is unable to resolve the problem.
The application will not open in one of the supported desktop browsers identified on the product page, and Male Ethos is unable to resolve the problem.
The delivered product is materially different from the product described on the applicable sales page.

3.How Qualifying Problems Are Handled

Male Ethos will first make a reasonable attempt to correct the delivery or technical issue. This may include resending the download, replacing damaged files, providing start instructions, or helping you use the product in a supported environment.

When a qualifying issue cannot reasonably be resolved, a refund will be issued to the original payment method.

4.Refunds Are Not Normally Provided For

A change of mind after download access has been delivered.
Failure to download or use the product.
Preference for another workout method or application.
Use on an unsupported browser, device, or operating environment.
Failure to follow the provided start or usage instructions.
Loss of local data caused by clearing browser storage.
Loss of files after you delete or misplace the download.
Failure to create or preserve an exported backup.
Dissatisfaction with physical, fitness, professional, financial, or personal outcomes.
An expectation of a feature that the product page clearly states is not included.
A request made more than seven calendar days after purchase, except where applicable law requires otherwise.

5.Bundles and Paired Offers

Products purchased through a discounted bundle or paired offer are treated as one discounted transaction for refund purposes.

Male Ethos does not normally issue a partial refund that allows a customer to retain one product at a price that was available only because multiple products were purchased together.

When a qualifying technical or delivery issue affects only one included product, Male Ethos will first attempt to repair or replace that product. When the issue cannot be resolved and a refund is justified, the complete discounted transaction may be refunded.

Duplicate charges, delivery failures, and similar payment or fulfillment errors are corrected independently of whether the order involved one product or a bundle.

6.Compatibility and Local Data

Product pages identify the supported environment before purchase. Unsupported browsers, devices, or operating environments are not covered as compatibility failures under the technical guarantee.

Male Ethos applications store working records locally in the browser profile used to open the application. Browser storage can be cleared, and data does not automatically synchronize between browsers, profiles, computers, or devices. Customers should export backups when their records matter.

7.Results and Outcomes

A refund is not justified solely because a customer does not achieve a desired physical, personal, financial, or professional result.

Male Ethos applications provide educational, planning, execution, tracking, and review tools. They do not guarantee muscle growth, strength increases, weight loss, medical improvement, employment, promotion, business revenue, financial performance, relationship outcomes, or any other specific result.

8.How to Request Support or a Refund Review

If you believe your purchase qualifies under this policy, visit the Help page or contact Male Ethos within seven calendar days of purchase.

When contacting support, include the information that is relevant to the issue:

Email address used for the purchase.
Product or bundle purchased.
Purchase date, if available.
Desktop browser being used when the issue involves compatibility.
A concise description of the delivery or technical problem.
A screenshot when it helps explain the issue.

gabe@maleethos.com

9.Payment Disputes

Customers are encouraged to contact Male Ethos before initiating a payment dispute so that legitimate duplicate charges, failed delivery, or qualifying unresolved problems can be reviewed and corrected promptly.

Fraudulent chargebacks may be contested using available transaction, delivery, checkout, and support records.

10.Applicable Law

Consumer-protection and digital-content rules differ by jurisdiction. This policy does not limit any non-waivable rights provided by applicable law. Where applicable law conflicts with this policy, applicable law controls to the extent required.