Getting started
Learn how to download the product, extract the complete folder, and open index.html in a supported desktop browser.
Male Ethos Help
Get back to using your app.
Find quick guidance for downloading, opening, using, backing up, restoring, and troubleshooting Male Ethos apps. If an issue cannot be resolved here, contact support directly.
- Download guidance
- Browser compatibility
- Backup and restoration
- Order and delivery support
Start with the right path
What do you need help with?
Most questions fall into one of four areas. Start with the closest match and use the detailed troubleshooting section below when needed.
The app will not open
Check the extracted folder, browser, file location, and product files before assuming the download is damaged.
Open troubleshooting →Data or backup issue
Understand browser-saved records, JSON backups, restoring data, and moving an application between browsers or computers.
Review data guidance →Order or delivery issue
Get help with duplicate charges, missing download access, corrupted files, or another qualifying delivery problem.
Contact support →Troubleshooting
Check the basics first.
Male Ethos products are local web applications. The most common problems come from opening an incomplete folder, using the wrong file, or expecting browser-saved data to move automatically.
- Extract the full downloaded folder.
- Keep all internal files together.
- Open the included
index.htmlfile. - Use a tested desktop browser.
- Export backups when records matter.
The application does not open correctly.
Confirm that the download was fully extracted and that the entire application folder remains intact. Then open the included index.html file directly in a tested desktop browser.
Do not separate index.html from the application’s CSS, JavaScript, or asset folders.
Which browsers are supported?
The tested desktop browsers for the current applications are Google Chrome, Microsoft Edge, Brave, and Mozilla Firefox.
Safari and other WebKit browsers should work, but they have not been formally tested and are not officially supported.
Do I need to install software?
No conventional software installation is required. The application runs locally from its downloaded folder through your desktop browser.
Do I need an internet connection after downloading?
Normal application use is designed to work locally after download. You do not need a Male Ethos account or a recurring online service to keep using the purchased application.
Where are my records saved?
Your working records are saved in the browser profile used to open the application. They are not automatically stored inside the downloaded application folder or uploaded to a Male Ethos cloud account.
Browser storage can be cleared, so use the application’s export function when your records matter.
Why did my records not appear in another browser or computer?
Browser-saved data does not automatically synchronize between browsers, browser profiles, computers, or devices.
Export a JSON backup from the original environment and import that backup in the new environment when you need to move your records.
I moved the application folder and my records are missing.
Moving or renaming a local application folder can affect how a browser associates saved data with the local file location. The safest process is to export a backup before moving the folder and restore it afterward if needed.
Can Male Ethos recover records I did not back up?
Male Ethos does not automatically receive or store your application records. If browser storage has been cleared and no usable backup exists, Male Ethos may not be able to recover the lost records.
I did not receive my download or the files appear corrupted.
Contact support with the email address used for the purchase, the product or bundle purchased, the purchase date if available, and a short description of the delivery problem.
I was charged twice for the same order.
Contact support so the order can be reviewed. Duplicate charges and other payment or fulfillment errors are handled independently of normal refund limitations.
Still need assistance?
Contact Male Ethos support.
For purchase, delivery, file-integrity, supported-browser, backup, or other technical questions that are not resolved above, send a concise description of the issue and the information needed to identify the order.
Policies and product terms
Need the formal policy?
Support guidance does not replace the applicable purchase terms, refund policy, privacy policy, or software license.
Refund Policy
Review the seven-day technical and delivery guarantee, qualifying issues, exclusions, and bundle rules.
Read Refund Policy →Privacy Policy
Review how Male Ethos handles website and customer information and how local application data differs from website data.
Read Privacy Policy →Software License
Review the terms governing use of downloaded Male Ethos application software.
Read Software License →Back to the product
Get the issue resolved, then get back to the work.
If you are still evaluating Male Ethos rather than troubleshooting a purchase, review how the applications work or return to the product catalog.